We will provide you with a safe environment that complies with guidelines issued by the Government and our local authority
1. Our salon
We have undertaken a thorough review of our salon and the services we offer
No facilities to wait for an appointment, please wait in your car until your appointment time. Avoid arriving early or late.
All surfaces throughout the salon will be cleaned regularly and wiped with the appropriate cleaning product between each treatment
All items of equipment will be cleaned before and after every treatment. This includes all metal instruments, brushes, bowls, and tweezers
One-use disposable items will be used where necessary (sustainable alternatives kept where possible)
We will ensure adequate ventilation throughout the salon with doors and windows open where possible
Please do not bring any friends or family members to your appointment. If you do they will have to wait outside.
2. Our team
We have conducted training to ensure all team members care for our customers in a safe, hygienic and professional manner
Staff have been trained to adapt each treatment to uphold best practice, including hygiene and safety
Staff are briefed to uphold safe standards while dealing with responsibilities at reception ie wiping card terminal machine between clients, door handles, chairs
At any time where our staff feel unwell, we will inform you immediately
3. Our treatments
We have reviewed our treatment menu and removed treatments where we felt it necessary to do so
Our therapists will wear gloves, masks and other personal protective equipment (PPE) during treatments where required. Therapists will wash their hands before and after every treatment
PPE will be replaced after every treatment
Our therapist will stay with you throughout your treatment – not venturing out of the room – to reduce the need to replace PPE and minimise infection
4. Guest arrival & reception
We will greet you warmly but without a handshake or personal contact
We will stagger customer arrival times to minimise close contact
We will clean the reception area regularly
Waiting areas will be arranged to adhere to social distancing
We ask that you pay using card or other cashless means where possible
Clients to wear face-masks supplied by themselves
5. We ask you, our customers
To arrive at the time agreed, to maximise social distancing
To wash your hands and/or use hand sanitiser as directed by our team and before and after each treatment
To wear face-masks where appropriate for treatment
To contact us and re-arrange your appointment, if you have a temperature, or are feeling unwell or if any person in your household has the same or is self-isolating
Personal bags and coats, if you can keep this to a minimum. If possible leaving coats/jackets in your car.
Do not come to the salon if you or anyone you live with is self-isolating or is displaying symptoms known to be consistent with Covid-19
Clients who do not show for their appointment will be charged 50% of the treatment price
We are happy to discuss any of your individual concerns, please feel free to speak with a member of staff
We reserve the right to amend or adjust these guidelines based on government policy and new research to protect the safety of all our staff and clients
We reserve the right to amend or adjust these guidelines based on government policy and new research to protect the safety of all our staff and clients
