Hygiene & Infection Control

Salon Guidelines for Covid-19

Our Commitment

We will provide you with a safe environment that complies with guidelines issued by the Government and our local authority

1. Our salon

  • We have undertaken a thorough review of our salon and the services we offer
  • No facilities to wait for an appointment, please wait in your car until your appointment time. Avoid arriving early or late.
  • All surfaces throughout the salon will be cleaned regularly and wiped with the appropriate cleaning product between each treatment
  • All items of equipment will be cleaned before and after every treatment. This includes all metal instruments, brushes, bowls, and tweezers
  • One-use disposable items will be used where necessary (sustainable alternatives kept where possible)
  • We will ensure adequate ventilation throughout the salon with doors and windows open where possible
  • Please do not bring any friends or family members to your appointment. If you do they will have to wait outside.

2. Our team

  • We have conducted training to ensure all team members care for our customers in a safe, hygienic and professional manner
  • Staff have been trained to adapt each treatment to uphold best practice, including hygiene and safety
  • Staff are briefed to uphold safe standards while dealing with responsibilities at reception ie wiping card terminal machine between clients, door handles, chairs
  • At any time where our staff feel unwell, we will inform you immediately

3. Our treatments

  • We have reviewed our treatment menu and removed treatments where we felt it necessary to do so
  • Our therapists will wear gloves, masks and other personal protective equipment (PPE) during treatments where required. Therapists will wash their hands before and after every treatment
  • PPE will be replaced after every treatment
  • Our therapist will stay with you throughout your treatment – not venturing out of the room – to reduce the need to replace PPE and minimise infection

4. Guest arrival & reception

  • We will greet you warmly but without a handshake or personal contact
  • We will stagger customer arrival times to minimise close contact
  • We will clean the reception area regularly
  • Waiting areas will be arranged to adhere to social distancing
  • We ask that you pay using card or other cashless means where possible
  • Clients to wear face-masks supplied by themselves

5. We ask you, our customers

  • To arrive at the time agreed, to maximise social distancing
  • To wash your hands and/or use hand sanitiser as directed by our team and before and after each treatment
  • To wear face-masks where appropriate for treatment
  • To contact us and re-arrange your appointment, if you have a temperature, or are feeling unwell or if any person in your household has the same or is self-isolating
  • Personal bags and coats, if you can keep this to a minimum. If possible leaving coats/jackets in your car.
  • Do not come to the salon if you or anyone you live with is self-isolating or is displaying symptoms known to be consistent with Covid-19
  • Clients who do not show for their appointment will be charged 50% of the treatment price
  • We are happy to discuss any of your individual concerns, please feel free to speak with a member of staff
  • We reserve the right to amend or adjust these guidelines based on government policy and new research to protect the safety of all our staff and clients
  • We reserve the right to amend or adjust these guidelines based on government policy and new research to protect the safety of all our staff and clients